PVC & WPC Foam Board FAQ

PVC & WPC Foam Board FAQ

Pluswin — Hangzhou Jiaying Trade Co., Ltd.

Answers to the questions buyers ask us most often about PVC foam boards, WPC boards, laminated boards, wall panels and edge banding — product selection, technical specifications, MOQ and pricing, packaging and shipping, quality claims, factory credentials and cooperation terms.

Hangzhou Jiaying Trade Co., Ltd. (brand: Pluswin) is a PVC and WPC foam board manufacturer and exporter based in Hangzhou, Zhejiang, China, established in 2006. We run our own 21,000 m² factory with 14 production lines, 55 machines and 89 staff, with a daily output of 250 tonnes, and we export to 96 countries and regions across 6 continents. We hold 13 active certifications issued by SGS, Intertek and FEMKO, and our factory is Intertek-verified.

 

Key facts at a glance

Item	Detail
Company	Hangzhou Jiaying Trade Co., Ltd. (brand: Pluswin)
Established	2006
Location	Hangzhou, Zhejiang, China (2–2.5 hours from Ningbo Port)
Facility	21,000 m² own factory · 14 production lines · 55 machines · 89 staff
Daily capacity	250 tonnes (regular) · 350 tonnes at full load
Product lines	8 — PL-01 to PL-08, plus PL-07 edge banding
Export markets	96 countries and regions across 6 continents
Certifications	13 active, issued by SGS / Intertek / FEMKO
MOQ	From 50 sheets; container mixing allowed
Loading port	Ningbo (FOB Ningbo default)
Lead time	In-stock 2 days · 1–2 containers 30 days · 3–5 containers 45 days
Payment	T/T · L/C · D/P · D/A · Western Union · PayPal · Alibaba Trade Assurance

 

A. Product & Technical

A1. What is the difference between Celuka foam board and free foam board?

Short answer: PL-01 Celuka foam board is a rigid PVC foam board with a dense, hard skin — density 0.4–1.0 g/cm³, thickness 1–30 mm — used for furniture, cabinetry, bathroom units and any application that needs load-bearing strength or hardware fixing. PL-08 free foam board is a lighter, more economical board — density 0.3–0.35 g/cm³, thickness 1–20 mm — mainly used for flat display applications such as advertising boards, signage and screen-printing substrates.

The two products come from different manufacturing processes and serve different applications:

Item	PL-01 Celuka Foam Board	PL-08 Free Foam Board
Density	0.4 – 1.0 g/cm³	0.3 – 0.35 g/cm³
Thickness	1 – 30 mm	1 – 20 mm
Surface	Dense hard skin (Celuka process)	Softer, no dense skin layer
Strength	High — supports grooving, screws, structural parts	Lower — mainly for flat display use
Colours	White / black / grey / brown (customisable)	Mainly white
Sizes	1220×2440 / 2250 / 2800 mm · 1560×3050 mm · 2050×3050 mm	1220×2440 mm (custom sizes available)
Cost	Higher	More economical

How to choose: Choose PL-01 Celuka for furniture, cabinetry, bathroom units, construction and any application requiring load-bearing capacity or hardware fixing. Choose PL-08 free foam for advertising boards, signage, screen-printing substrates, display stands and short-term promotional materials.

 

A2. PVC foam board vs WPC board — which suits which application?

Short answer: PVC foam board (PL-01 / PL-04 / PL-08) is made of PVC plus calcium powder — smooth plastic surface, lighter and more cost-effective, best for advertising signage, UV printing, light cabinetry and waterproof partitions. WPC board (PL-03) adds wood or bamboo fibre, giving higher hardness and better screw-holding strength; it is best for wall cladding, flooring substrates and premium cabinetry. Both are 100% waterproof.

Item	PVC Foam Board (PL-01 / PL-04 / PL-08)	WPC Board (PL-03)
Main composition	PVC + calcium powder (no wood fibre)	PVC + calcium powder + wood / bamboo fibre
Thickness range	1 – 30 mm	5 – 30 mm (regular: 5 / 8 / 12 / 15 / 17 / 18 / 22 / 25 / 28 / 30 mm)
Sizes	Up to 2050×3050 mm	1220×2250 / 2440 / 2500 / 2800 / 3000 mm
Texture	Smooth plastic finish	Naturally yellow; with wood-grain embossing the texture closely resembles real wood
Hardness	Medium to high (Celuka)	Higher (wood-fibre reinforced)
Screw-holding	Good	Better
Waterproof	Excellent (100% waterproof)	Excellent (100% waterproof)
Cost	Lower	Higher

How to choose:

Advertising signage, UV printing, light cabinetry, waterproof partitions →

PVC foam board

Wall decoration, flooring substrates, premium cabinetry, applications needing a wood look or higher screw-holding →

WPC board

 

A3. Co-extrusion vs standard Celuka board — is the price premium worth it?

Short answer: PL-04 co-extrusion board uses a dual-layer process in which the surface layer has its own formulation, giving higher hardness, better scratch resistance, chemical resistance and weatherability. It is worth the premium for outdoor or semi-outdoor use, high-contact commercial surfaces and projects used directly without painting or lamination. For indoor, low-contact surfaces or budget-sensitive bulk orders, PL-01 Celuka is sufficient.

Item	PL-04 Co-extrusion Foam Board	PL-01 Celuka Foam Board
Process	Dual-layer co-extrusion (separate surface and core formulations)	Dual-layer Celuka skin
Density	0.5 – 0.85 g/cm³	0.4 – 1.0 g/cm³
Thickness	3 – 30 mm (common: 5 / 8 / 12 / 15 / 17 / 18 mm)	1 – 30 mm
Surface	Dedicated hard surface-layer formulation	Celuka skin; surface and core colours are indistinguishable
Colours	3 core colours (white / black / yellow) + 9 surface colours	White / black / grey / brown and more
Fire behaviour	Self-extinguishing (flame goes out once the ignition source is removed)	Self-extinguishing

When PL-04 is worth the premium: outdoor and semi-outdoor use, high-touch commercial surfaces such as cabinet doors and display counters, projects that require a high-strength scratch-resistant surface, and projects intended for direct use without painting or lamination.

When it is not necessary: indoor low-contact surfaces and budget-sensitive bulk orders — PL-01 Celuka is sufficient.

 

A4. What is the difference between PVC marble UV board and laminated board?

Short answer: PL-05 marble UV board is a PVC marble sheet finished with heat-transfer film or PVC film plus a UV-cured coating — a high-gloss or matt stone look for wall cladding. PL-02 laminated board is a PVC or WPC substrate laminated with PUR adhesive to a facing material (PVC film, PET film, HPL, CPL, SPL or aluminium) across 7 pattern families — the standard choice for cabinetry and commercial fit-outs.

Item	PL-05 Marble UV Board	PL-02 Laminated Board
Process	PVC marble sheet + heat-transfer film / PVC film + UV coating (UV-cured)	PVC / WPC substrate + PUR adhesive lamination of surface materials
Patterns	Marble / gilded marble / 3D-printed / rock-textured; mainly high-gloss or matt stone finishes	7 pattern families
Facing options	—	PVC film / PET film / HPL / CPL / SPL / aluminium, etc.
Typical use	Marble-look wall cladding (wall panel applications)	Cabinetry and commercial fit-outs
Matching accessories	Aluminium trims, skirting boards, LED strips	Matching trims and PL-07 edge banding to complete the build

 

A5. Which board and thickness should I use for kitchen cabinet carcasses?

Short answer: Choose the process first, then the board. If the boards will be used without painting or lamination, choose PL-04 co-extrusion board in 15–18 mm — scratch-resistant, high-gloss and highly decorative. Recommended thicknesses: carcass sides, top and bottom 15–18 mm; back panels 5–8 mm; doors (wood-grain) PL-02 laminated board with PVC wood-grain film in 15–18 mm; drawer sides 10–15 mm.

Cabinet part	Recommended board	Thickness
Carcass sides / top / bottom	PL-04 co-extrusion (no painting or lamination needed)	15 – 18 mm
Back panels	PL-01 Celuka	5 – 8 mm
Doors — wood-grain finish	PL-02 laminated board (PVC wood-grain film)	15 – 18 mm
Doors — high-gloss finish	PL-02 laminated board (PET / PVC solid-colour film) or PL-01 Celuka (requires painting)	15 – 18 mm
Drawer sides	PL-01 Celuka	10 – 15 mm

Why these boards suit kitchen cabinets: 100% waterproof — no swelling or deformation in humid environments · insect-proof · termite-proof · an eco-friendly green home material (formaldehyde ND under GB 18580-2017 E1, RoHS / REACH fully compliant) · easy to machine with standard woodworking equipment.

 

A6. Which board is best for outdoor signage and advertising displays?

Short answer: For indoor short-term displays, PL-08 free foam board in 3–10 mm is the most economical option and is ideal for UV printing and CNC engraving. For indoor long-term signage, use PL-01 Celuka in 5–10 mm. For outdoor or semi-outdoor signage, PL-04 co-extrusion board in 5–18 mm offers the best weather and UV resistance.

Application	Recommended board	Thickness	Notes
Indoor short-term displays	PL-08 free foam	3 – 10 mm	Most economical; good for UV printing and CNC engraving
Indoor long-term signage	PL-01 Celuka	5 – 10 mm	Durable indoor performance
Outdoor / semi-outdoor signage	PL-04 co-extrusion	5 – 18 mm	Superior weather and UV resistance
Coloured carved effects	PL-04 co-extrusion (coloured high-gloss) or PL-01 Celuka (coloured matt)	5 – 18 mm	No lamination or painting required

For projects with demanding outdoor exposure, please confirm the recommended specification and warranty terms with our sales team before ordering.

 

A7. Which board is best for bathrooms and humid environments?

Short answer: All our PVC and WPC boards are 100% waterproof — the PVC substrate does not absorb water, mould or rot, which is the core advantage over solid wood, plywood and MDF. For bathroom cabinets, use PL-01 / PL-03 / PL-04 / PL-02 in 15–18 mm. For shower partitions, wet-area walls and feature walls, use PL-06 wall panels or PL-05 marble UV board according to design.

Application	Recommended board	Thickness
Bathroom cabinet (carcass + doors)	PL-01 Celuka / PL-03 WPC / PL-04 co-extrusion / PL-02 laminated	15 – 18 mm
Shower partitions, wet-area walls, feature walls	PL-06 PVC/WPC wall panel or PL-05 marble UV board	Per design

Safety profile: formaldehyde ND · RoHS 10/10 PASS · REACH-SVHC 253 substances PASS · no GHS hazard classification — suitable for residential, hotel, hospital and school bathroom projects.

 

A8. PVC/WPC wall panels vs UV marble boards for wall decoration — which should I choose?

Short answer: PL-06 wall panel is a 5 or 8 mm board up to 1220×2900 mm that installs directly without furring strips and supports line/trim splicing, grooving and bending — best for feature walls, hotel corridors, offices and showrooms. PL-05 UV stone-plastic board is a 2–4 mm board with UV glossy marble or 3D-printed patterns that installs directly onto the wall — an affordable marble alternative for wall decoration.

Item	PL-06 PVC/WPC Wall Panel	PL-05 UV Stone-Plastic Board
Also known as	Carbon crystal board / bamboo-wood fibre panel / wood veneer panel	UV board / stone crystal board
Thickness	5 / 8 mm	2 – 4 mm
Sizes	1220×2440 / 2750 / 2800 / 2900 mm	1220×2440 mm (custom sizes available)
Installation	Direct installation without furring strips; line/trim splicing, grooving and bending supported	Direct installation onto the wall without furring strips for fast installation
Surface	Ultra-glossy, scratch-resistant	UV glossy marble patterns and 3D-printed designs
Typical use	Feature walls, hotel corridors, offices, showrooms	Affordable marble alternative for wall decoration

How to choose:

Larger wall surfaces, seamless panel look, wider size coverage up to 2900 mm →

PL-06 wall panel

Fast renovation over an existing wall, marble look at a lower cost →

PL-05 UV stone-plastic board

Matching trims and skirting →

PL-02 accessories and PL-07 edge banding

 

A9. Is higher density always better? Which density for which use?

Short answer: No — higher density means greater strength and screw-holding, but also more weight, higher cost and faster tool wear. As a general guide: 0.3–0.35 g/cm³ (PL-08) for advertising displays and CNC engraving; 0.4–0.5 g/cm³ for indoor decorative panels and non-load-bearing partitions; 0.5–0.7 g/cm³ for cabinet carcasses, doors and hardware-mounting areas; 0.7–1.0 g/cm³ for load-bearing cabinets and countertop substrates.

Density	Product	Suitable applications
0.3 – 0.35 g/cm³	PL-08 free foam	Advertising displays, screen printing, CNC engraving
0.4 – 0.5 g/cm³	PL-01 Celuka (mid range)	Indoor decorative panels, non-load-bearing partitions
0.5 – 0.7 g/cm³	PL-01 Celuka (high range) / PL-03 WPC / PL-04 co-extrusion	Cabinet carcasses, doors, wall substrates, hardware-mounting areas — balanced strength-to-weight with sufficient screw-holding, the most commonly used range
0.7 – 1.0 g/cm³	PL-01 Celuka (extra-high range) / PL-04 co-extrusion	Load-bearing cabinets, countertop substrates, machined parts, projects requiring a specific density

Custom density: please confirm your target density and any tolerance requirement with our sales team when requesting a quotation.

 

A10. Can your boards bear loads? Can they be used as structural components?

Short answer: Yes, within reasonable spans. Independent SGS testing gives our boards a flexural strength of 14.9 MPa, a flexural modulus of 1,420 MPa and screw withdrawal passing EN 320:2011. They are suitable for cabinet carcasses and shelves, furniture structural parts with hardware, countertop substrates and screw, groove or hinge mounting. They are not recommended for building structural members such as beams, columns or slabs.

Verified mechanical performance (SGS):

Property	Result	Standard	Report
Flexural strength	14.9 MPa	ASTM D790	SGS physical property report
Flexural modulus	1,420 MPa	ASTM D790	SGS physical property report
Screw withdrawal	PASS	EN 320:2011	SGS physical property report

Suitable for: cabinet carcasses and shelves within reasonable spans · furniture structural parts with hardware · countertop substrates · screw, groove and hinge mounting (high-density Celuka 0.55–0.75 g/cm³ recommended).

Not recommended for: building structural members (beams, columns, slabs) · sustained loading at high temperature (PVC creep) · long unsupported shelf spans (we suggest ≤ 800 mm, depending on thickness and load).

For load-critical projects, please share the span, load and fixing details with our technical team so we can recommend a specific density and thickness.

 

A11. What is the fire rating? Do your boards meet EU and US fire standards?

Short answer: Our fire testing covers both the EU and North American standard systems, and original reports are available on request. A 16 mm PVC foam board tested to ECE R118 Rev.3:2023 achieved DNI (Does Not Ignite) with a burning rate of 0 mm/min. PVC co-extrusion board tested to ASTM E84-2024 achieved FSI 120, SDI 650 — Class C.

Standard	Scope	Product tested	Result
ECE R118 Rev.3:2023 (Annex 6 + 8)	EU / vehicle interiors	16 mm PVC foam board	DNI (Does Not Ignite), burning rate 0 mm/min — PASS (SGS, 15 May 2025)
ASTM E84-2024	North America / building decoration, referenced by IBC	PVC co-extrusion board	FSI 120 · SDI 650 · Class C (SGS, 29 January 2026)

Under the ASTM E84 classification criteria (FSI 0–25 = Class A, 26–75 = Class B, 76–200 = Class C), the tested PVC co-extrusion board is rated Class C.

If your project requires EN 13501-1 (EU construction fire class B-s1,d0) or fire reports for other product lines such as PL-03 WPC and PL-06 wall panels, we can arrange third-party testing together with you. Please discuss the requirement with our sales team.

 

A12. What is the formaldehyde emission? Are your boards suitable for childcare and school projects?

Short answer: Formaldehyde is ND (Not Detected, below 0.080 mg/m³) — well below the GB 18580-2017 E1 limit of 0.124 mg/m³, effectively "zero formaldehyde". Combined with RoHS 10/10 PASS, REACH-SVHC 253 substances PASS and no GHS hazard classification, our boards are suitable for childcare, school, hospital and other public-space projects.

Test	Result	Standard	Issued by
Formaldehyde emission	ND — below 0.080 mg/m³	GB 18580-2017 E1 (limit 0.124 mg/m³)	SGS
RoHS 10	PASS	EU 2011/65/EU + (EU) 2015/863	SGS
REACH-SVHC	253 substances + 1 potential SVHC, all ≤ 0.1%	REACH	SGS
MSDS	No GHS hazard classification	UN GHS Rev.10 / EU CLP	On file

Note on toy-safety and children's-product certification: we do not currently hold EN 71-3 (toy safety — heavy metal migration) or CPSIA / CPC (US children's product certification) reports. If your project requires them, we can coordinate third-party testing with you.

 

A13. How is the weather resistance? How many years can the boards be used outdoors?

Short answer: PVC does not absorb water, rot or attract insects, and resists acid and alkali corrosion. PL-04 co-extrusion board, with its dedicated surface-layer formulation, offers the best weatherability. As an industry guide, service life is typically 10+ years indoors, 5–8 years semi-outdoor, and 3–5 years in full sun or high-UV regions, with gradual yellowing of white boards. Our committed outdoor warranty is 1 year.

Item	Detail
Indoor service life	10+ years (industry-typical)
Semi-outdoor service life	5–8 years (industry-typical)
Full sun / high-UV regions	3–5 years (industry-typical), with gradual yellowing of white boards
Outdoor warranty	1 year (our committed terms)
UV-aging test reports	Not yet available (QUV / ASTM G154 / ISO 4892)
Outdoor UV-resistant formulation	Available with UV stabiliser, at extra cost

The service-life figures above are industry reference values intended as a guide, not a warranty. Yellowing behaviour has no official standard statement. If your project is permanently outdoors, please confirm the recommended specification and warranty terms with our sales team.

 

A14. What is the temperature range? Will the boards deform under heat?

Short answer: Industry-typical long-term service for PVC foam is -20 °C to +60 °C. Our specified safe operating range is -20 °C to +70 °C, with a short-term limit around 70 °C. The measured Vicat softening point is 56 °C and a test report is available. Thermal conductivity is 0.0678 W/(m·K) and heat capacity is 0.907 J/(g·K), verified by SGS — good insulation.

Item	Detail
Safe operating range	-20 °C to +70 °C (our specified range)
Industry-typical long-term service	-20 °C to +60 °C
Short-term limit	Approx. 70 °C
Vicat softening point	56 °C (measured, test report available)
Thermal conductivity	0.0678 W/(m·K), verified by SGS
Heat capacity	0.907 J/(g·K), verified by SGS
Thermal expansion coefficient	Not yet tested
Heat deflection temperature (HDT)	Not yet tested

Installation guidance: keep the boards away from ovens, stoves and radiators · leave 2–3 mm expansion gaps on large wall areas · prefer light colours for full-sun outdoor use.

 

A15. How hard is the surface? Is it scratch-resistant?

Short answer: Surface hardness ranks, from high to low: PL-04 co-extrusion (dedicated hard surface layer) > PL-02 laminated (depends on the facing material: HPL and PET film > scratch-resistant PVC film > standard PVC film) > PL-01 Celuka (medium).

Ranking	Product	Basis
1	PL-04 co-extrusion board	Dedicated hard surface layer
2	PL-02 laminated board	Depends on facing material — HPL / PET film > scratch-resistant PVC film > standard PVC film
3	PL-01 Celuka board	Medium

For applications where surface hardness is a project specification, please contact our sales team to discuss the most suitable facing material and surface treatment.

 

A16. What fabrication methods can be used?

Short answer: Our boards fabricate much like wood using standard woodworking equipment. Supported processes include sawing, drilling, nailing and screwing, CNC routing and engraving, grooving and 45° mitring, thermoforming, UV printing and screen printing, painting, lamination and edge banding.

Sawing

— fine-tooth carbide blades recommended

Drilling

 

Nailing and screwing

— high-density Celuka 0.5–0.7 g/cm³, WPC 0.5–0.7 g/cm³ or PVC co-extrusion recommended for better screw-holding

CNC routing and engraving

 

Grooving and 45° mitring

 

Thermoforming

— heat to approximately 100–140 °C

UV printing and screen printing

 

Painting

— a primer is recommended for best adhesion

Lamination

— we operate an in-house lamination workshop staffed by 12 people

Edge banding with PL-07

— 1×19 mm, 1×22 mm, 1.2×22 mm and other custom sizes

Please discuss your specific process requirements with our technical team, who can support you with parameters and sample trials.

 

A17. Can I use standard woodworking equipment? Do I need special tooling?

Short answer: Yes — standard woodworking equipment works, including table saws, CNC routers, edge banders and drills. Industry practice is to use fine-tooth carbide blades, avoid excessive spindle speed (frictional heat causes melting at the cut), maintain a steady feed rate and use dust extraction, because PVC chips are static-prone. Extra-high-density boards (0.7–1.0 g/cm³, high calcium content) wear tooling faster than wood.

Blades:

fine-tooth carbide

CNC bits:

single-flute or double-flute spiral bits

Edge banding:

standard EVA hot-melt edge banders

Feed rate:

steady, avoiding excessive spindle speed

Dust extraction:

recommended — PVC chips are static-prone

Tool wear:

extra-high-density boards (0.7–1.0 g/cm³) wear tooling faster than wood

We do not currently publish a formal fabrication guide or recommended tooling suppliers. Our technical team can advise on your specific equipment and application.

 

A18. Can the boards be painted? What adhesive should I use?

Short answer: PL-01 Celuka and WPC boards can be spray-painted after sanding and priming, using a PVC-specific primer or PU paint. PL-02, PL-05 and PL-06 are pre-finished, so painting is not recommended. For adhesives, we recommend the type according to your application scenario; our lamination line uses PUR hot melt, and matching adhesives can be sourced with your shipment.

Application	Recommended adhesive
Board to board	PVC solvent cement or structural adhesive
Wall mounting	Nail-free adhesive / MS polymer
Lamination	PUR hot melt (used on our own lamination line)
Edge banding	EVA or PUR hot melt
Bonding to metal or glass	MS polymer or structural adhesive

Painting: PL-01 Celuka and WPC boards accept sanding, priming and spray painting. PL-02 laminated, PL-05 UV and PL-06 wall panel are pre-finished and do not require painting.

Adhesive selection depends on your substrate, environment and process. Our technical team can recommend a grade for your specific application, and matching adhesives can be purchased together with your order. Bond-strength test data is not currently available.

 

A19. How should the boards be stored? Will they warp or yellow?

Short answer: Store the boards flat-stacked on a level pallet rather than standing vertically, keep stack height to around 1.5 m as an industry guide, keep storage temperature below 40 °C, and store in a cool shaded area away from direct sunlight and heat sources. PVC is not moisture-sensitive, which is an advantage over wood-based panels.

Item	Guidance
Stacking	Flat-stacked on a level pallet; avoid prolonged vertical storage, which causes bowing
Stack height	≤ 1.5 m (industry guide)
Storage temperature	Below 40 °C
Environment	Cool shaded area, away from direct sunlight and heat sources
Moisture	PVC is not moisture-sensitive — an advantage over wood-based panels

Warping typically results from improper storage. Yellowing of white boards occurs only under prolonged strong UV exposure and is negligible indoors.

A written Storage & Handling Guide is not currently supplied with shipments. Please contact our sales team if you would like storage guidance for a specific project.

 

A20. What if the boards arrive slightly warped?

Short answer: Slight warping after long sea transit, caused by temperature swings inside the container, is common and usually recoverable. Lay the boards flat on a level surface with even weight on top for 24–72 hours, and allow them to acclimatise in the installation environment for at least 24 hours before fabrication. If the boards do not recover, send us photos and we will assess a solution.

Recovery steps:

1. Lay the boards flat on a level surface with even weight distributed on top

2. Allow 24–72 hours for the boards to settle

3. Allow at least 24 hours of acclimatisation in the installation environment before fabrication

If the boards do not recover: send us photos showing the full-board view, a side view showing the deflection, and the packaging condition, and we will assess a solution.

Claim policy: we do not publish a flatness tolerance standard; out-of-tolerance issues are resolved case by case, typically by price adjustment. Claims are valid within 30 days of receipt. Initial negotiation is based on customer photos and videos, and a third-party inspection report is required if no agreement is reached.

 

B. Order, Pricing & Payment

B1. What is the MOQ for each product line?

Short answer: MOQ varies by product line. PL-07 edge banding is 2,000 metres per colour; PL-02 laminated board, PL-05 marble UV board and PL-06 wall panel are 100 sheets per colour (PL-02 is 50 sheets per colour); PL-01 Celuka and PL-03 WPC are 100–200 pieces; PL-04 co-extrusion is 150–250 pieces; PL-08 free foam is 300–500 sheets.

Product line	MOQ
PL-07 Edge Banding	2,000 metres per colour
PL-01 Celuka Foam Board	100 – 200 pcs
PL-02 Laminated Board	50 sheets per colour
PL-03 WPC Board	100 – 200 pcs
PL-04 Co-extrusion Foam Board	150 – 250 pcs
PL-05 Marble UV Board	100 sheets per colour
PL-06 Wall Panel	100 sheets per colour
PL-08 Free Foam Board	300 – 500 sheets

Mixing is allowed and does not carry an extra charge. If your order meets the total requirement for one full container, MOQ for some products can be reduced. Please confirm the exact MOQ for your specification and quantity with our sales team.

 

B2. Are samples charged? How long does sample delivery take?

Short answer: Small-size samples in different thicknesses, densities and lamination colours are free of charge; the customer bears the shipping cost. Lamination colour cards are also provided for colour selection, and custom samples are priced according to the sample requirements. Regular samples are dispatched within 2 days after the customer pays the shipping fee.

Sample cost:

free of charge

Shipping:

borne by the customer

Dispatch time:

within 2 days after the shipping fee is paid

Couriers:

SF Express · ARMAX · DHL · UPS · FEDEX

Custom samples:

priced according to the sample requirements

Colour cards:

lamination colour cards are provided for colour selection

Customisation modes:

both sample-based and full customisation are supported (Alibaba-certified Custom Manufacturer)

 

B3. Can the sample fee be deducted from the bulk order?

Short answer: Yes. If you place an order within 3 months, orders of USD 5,000 or more can deduct up to USD 100 of sample fees, and orders of USD 10,000 or more can deduct up to USD 200. Sample shipping fees are also deductible.

Order value	Maximum sample-fee deduction
≥ USD 5,000	Up to USD 100
≥ USD 10,000	Up to USD 200

Conditions: the order must be placed within 3 months, and sample shipping fees are deductible as well.

 

B4. Can I mix different specs and colours? Is there an extra charge?

Short answer: Yes, mixing is allowed and there is no extra charge — no sorting, mould-change or machine-adjustment fees. Most of our customer orders are container mixing: products of different thicknesses, densities and even different product lines can be loaded in one container. Each specification should meet its own MOQ, although MOQ for some products can be reduced if you meet the total order requirement for one full container.

Mixed loading:

supported across thicknesses, densities and product lines

MOQ rule:

each specification must meet its MOQ; if the customer meets the total requirement for one full container, MOQs for some products may be reduced

Extra charges:

none — no sorting, mould-change or machine-adjustment fees

Loading capacity:

specific container loading capacity and mixing rules need to be discussed with our sales team

 

B5. What is included in your quotation? How do FOB, CIF and CNF work?

Short answer: EXW covers goods only; FOB adds inland freight, export clearance and loading; CNF/CFR adds ocean freight; CIF adds marine insurance. Our default quotation term is FOB Ningbo. We also upgrade CNF customers to CIF free of charge for orders of one container or more — we purchase marine insurance covering damage, water damage and loss during transit at no extra cost.

Term	Includes
EXW	Goods only
FOB	Goods + inland freight + export clearance + loading
CNF / CFR	FOB + ocean freight
CIF	CNF + marine insurance

Default quotation term:

FOB Ningbo

DDP / DAP door-to-door terms:

accepted on a per-country and per-order basis

CNF → CIF free upgrade:

applies to orders of one container or more

Insurance we purchase:

marine insurance covering damage, water damage and loss during transit, at our own cost

Product liability insurance:

also carried

 

B6. How long is your quotation valid?

Short answer: Quotations are valid for 15–30 days as standard. If raw-material prices need adjusting because of fluctuations in PVC resin or calcium carbonate, we notify customers one week (7 days) in advance. Quarterly price locking is available for long-term customers based on order requirements, while annual price locking is not recommended. Quotations are issued in USD and are not affected by exchange-rate fluctuations.

Validity:

15 – 30 days standard

Raw-material price adjustment:

7 days' advance notice to customers

Price locking:

quarterly price locking based on order requirements; annual price locking not recommended

Currency:

USD quotations, unaffected by exchange-rate fluctuations

 

B7. What payment methods do you accept?

Short answer: We accept T/T, L/C, D/P, D/A, Western Union, PayPal and Alibaba Trade Assurance. Both at-sight and usance letters of credit are accepted, with usance up to 90 days. Small payments such as sample fees can be made by PayPal or credit card.

Payment methods:

T/T · L/C · D/P · D/A · Western Union · PayPal · Alibaba Trade Assurance

L/C terms:

at sight and usance accepted; usance up to 90 days

Small payments (e.g. sample fees):

PayPal or credit card

Receiving accounts:

company USD account and Hong Kong account

Local collection channels:

available in customer countries

Trade Assurance:

orders can also be placed through Alibaba Trade Assurance

 

B8. What is the deposit percentage? When is the balance due?

Short answer: The deposit is 20–30%. Balance payment timing is assessed per order and according to company strength — generally before shipment, against the B/L copy, or before port arrival; for orders of one container or more, payment before port arrival is accepted. Production is scheduled within 5–7 days after the deposit is received.

Deposit:

20 – 30%

Balance timing:

assessed per order specifics and company strength; generally before shipment, against B/L copy, or before port arrival

Orders of one container or more:

payment before port arrival accepted

100% payment against B/L copy:

available for regular customers — order history and payment speed are reviewed annually, and customers with high credit ratings may be approved

Credit terms:

for regular and large customers, reviewed annually based on order volume and company funds

Production scheduling:

starts within 5 – 7 days after the deposit is received

 

B9. Do you offer volume discounts?

Short answer: Yes — we offer volume-tiered pricing at 1, 2, 5 and 10-container thresholds. The discount at each tier depends on the order details, so please consult our sales team for the specific policy. There is no annual framework rebate, no first-order discount and no off-season discount. Our pricing is supported by 14 self-managed production lines and direct raw-material sourcing with no middleman markup.

Tier	Discount
1 container	Consult our sales team
2 containers	Consult our sales team
5 containers	Consult our sales team
10 containers	Consult our sales team

Annual framework agreement (volume rebate):

not offered

First-order discount:

not offered

Off-season discount:

not offered

Cost basis:

14 self-managed production lines and direct raw-material sourcing with no middleman markup

 

B10. Do you offer OEM / ODM? What are the MOQ and extra fees?

Short answer: Yes. OEM starts at one container minimum, and customers need to provide LOGO files or brand authorization. Custom packaging with the customer's LOGO is available from one container, with plate-making and customisation fees charged per requirements. ODM design customisation is supported and evaluated case by case. Exclusive pattern or territory agreements are available subject to our agency requirements.

Item	Terms
OEM MOQ	One container minimum; customer provides LOGO files / brand authorization
Custom packaging (shrink film / cartons / labels with customer LOGO)	From one container; plate-making and customisation fees charged per requirements
Set-up / sampling / plate-making fees	Quoted per specific requirements; may be refunded when order requirements are met
ODM (design customisation)	Supported — evaluated based on specific customer requirements
Custom-order lead time	Evaluated per customisation requirements and clarified at quotation
Exclusive agreements (pattern / territory)	Available on meeting our agency requirements and signing a cooperation agreement; key conditions include customer company strength, market assessment, financial status and market development capability

Our confirmed customisation capabilities: Alibaba-verified Custom Manufacturer · sample-based and full customisation · in-house 12-person lamination workshop · customisable colour (any Pantone), size, thickness, density (0.3–1.0 g/cm³), facing material (7 options) and packaging.

 

B11. What is the complete process from inquiry to shipment?

Short answer: Inquiry with 24-hour response → solution and quotation in 1–3 days → sampling in 1–7 days → PI signing → deposit → production (in-stock 2 days, 1–2 containers 30 days, 3–5 containers 45 days) → 100% QC inspection by our 5-person QC department → packing and loading → balance payment and shipment → ocean freight with a free CNF-to-CIF insurance upgrade → customs clearance with full documentation → after-sales follow-up.

Step	Detail
1. Inquiry	Response within 24 hours
2. Solution & quotation	1 – 3 days
3. Sampling	1 – 7 days
4. PI signing	Confirmed order details
5. Deposit	Per agreed payment terms
6. Production	In-stock 2 days · 1–2 containers 30 days · 3–5 containers 45 days
7. Quality control	100% pre-shipment inspection by our independent 5-person QC department
8. Packing & loading	Loading photos provided
9. Balance payment & shipment	Per agreed terms
10. Ocean freight	Free CNF-to-CIF insurance upgrade
11. Customs clearance	Full export documentation provided
12. After-sales follow-up	Ongoing support from your sales contact

 

B12. Can I modify my order after placing it? (quantity / specification / colour)

Short answer: Changes are possible before the order is scheduled for production and are free of charge as long as there is no waste of cost or procurement resources. Once production is scheduled, the order cannot be changed. The impact on lead time and the effect of increasing or decreasing quantity are assessed case by case.

Before production scheduling:

discuss change details with your sales contact; changes are made without extra charge provided there is no waste of cost or procurement resources

After scheduling / production starts:

changes are not possible

Impact on lead time:

assessed case by case

Free-change deadline:

no fixed deadline rule — the cut-off is the production scheduling point

Increasing or decreasing quantity:

both may affect the price and are quoted per the actual order situation

 

B13. Can I cancel an order? Is the deposit refundable?

Short answer: Cancellation before production scheduling is possible, and the deposit is refundable minus handling fees and any other losses incurred, such as exchange-rate or operating costs. Once production starts, the deposit is non-refundable. Custom orders — custom colours, sizes or OEM — cannot be cancelled. Cancellation requires 3 days' written notice.

Stage	Cancellation outcome
Before production scheduling	Deposit refundable, minus handling fees and other losses incurred (e.g. exchange-rate / operating costs)
After production starts	Deposit non-refundable
Custom orders (custom colours / sizes / OEM)	Cannot be cancelled; deposit non-refundable. If the deposit does not cover our losses, further liability may be pursued
Notice required	3 days' written notice
If we fail to deliver for our own reasons (capacity / quality)	Discussed per the contract details

 

B14. Can I track production progress? Will you send photos?

Short answer: Yes. At your request, our sales team sends photos and videos of production, packing and loading details. Production photos, videos and container-loading photos are all provided on demand, with no fixed frequency. Video factory tours and online inspections via WeChat video or Zoom are supported.

Progress updates:

photos / videos of production, packing and loading, sent on demand

Production photos / videos / container-loading photos:

all provided

Video factory tour or online inspection:

supported (WeChat video, Zoom)

QC report with goods or by email:

not provided

Customer-specified inspection items:

available, for example density or thickness tolerance testing

Quality control in the background: a 5-person independent QC department performs 100% pre-shipment inspection, and the factory is Intertek-verified and open to customer visits.

 

B15. Can I arrange third-party inspection? (SGS / BV / Intertek)

Short answer: Yes, third-party inspection is welcome. Our factory passed Intertek verification on 6 January 2026, and we work continuously with SGS, Intertek and FEMKO — all 13 of our active certifications were issued by these bodies — so we are well accustomed to third-party audit and inspection procedures.

Item	Terms
Inspection fee	Borne by the customer
Booking	3 days in advance
Failed inspection	Rework or replacement
Customer on-site inspection	Accepted — 3 days' advance booking required
Loading supervision	Accepted

Common agencies our customers use: SGS · BV · Intertek · TÜV · CCIC · QIMA.

 

C. Packaging, Shipping & Logistics

C1. How are the boards packed? Is there protection against moisture and impact?

Short answer: We offer four standard packaging options, with packaging fees varying by option: PE bag, carton, standard wooden pallet, and fully-enclosed wooden pallet. Every option includes paper corner protectors against surface scratches and edge damage from forklifts or hoisting, and carries shipping marks for customs and warehousing identification.

Option	Description
① PE bag	2–10 sheets per bag depending on thickness, with paper corner protectors against surface scratches and edge damage from forklifts / hoisting
② Carton	2–10 sheets per carton depending on thickness; customer marks and product specs can be printed on the carton, protecting the surface and corners while presenting your brand
③ Standard wooden pallet	Fumigation-free plywood base + pallet feet, wrapped with stretch film + paper corner protectors + PP strapping; easy forklift handling, isolates ground moisture, protects against moisture and dust, and stacks stably
④ Fully-enclosed wooden pallet	Fumigation-free plywood base + pallet feet, enclosed with plywood panels + paper corner protectors + PP strapping

Shipping marks:

all options carry description, spec, quantity, gross and net weight, origin and buyer's mark

Protective film:

optionally available to prevent scratches and dirt; removed after installation

Moisture:

PVC itself does not absorb water or grow mould — a natural advantage over wood-based panels

 

C2. Can you provide custom packaging and private labelling?

Short answer: Yes. Protective film, cartons, labels and shipping marks can all be customised with your LOGO, available from orders of one container or more. A one-time plate-making fee plus a per-sheet charge applies, and you need to provide LOGO vector files or images. Lead time is essentially unaffected, and your brand can also be marked on the side edge of the board.

Item	Detail
Customisable elements	Protective film / cartons / labels / shipping marks with your LOGO
MOQ	Orders of one container or more
Fees	One-time plate-making fee + per-sheet charge
Required from customer	LOGO vector files / images
Lead-time impact	Essentially none
Branding on the board	Supported — your brand can be marked on the side edge of the board

We are an Alibaba-verified Custom Manufacturer, and packaging customisation is part of our confirmed customisation scope.

 

C3. How many sheets per pallet?

Short answer: For 1220×2440 mm standard size, reference quantities per pallet are 340 sheets at 3 mm, 200 at 5 mm, 125 at 8 mm, 84 at 12 mm, 67 at 15 mm, 56 at 18 mm, 40 at 25 mm and 34 at 30 mm. Pallet weight is limited to under 2 tonnes and stack height to 1.1 m.

Thickness	Sheets per pallet (1220×2440 mm)	Sheets per PE bag / carton
3 mm	340	10
5 mm	200	8
8 mm	125	5
12 mm	84	4
15 mm	67	3
18 mm	56	2
25 mm	40	1
30 mm	34	1

Pallet limits:

weight under 2 tonnes, stack height up to 1.1 m

Different densities:

adjusted by pallet weight — sheets are reduced once the weight limit is reached

Packing list:

issued per actual order

 

C4. Do you use wooden pallets? Will fumigation cause customs delays?

Short answer: Our standard pallets are fumigation-free, so no IPPC mark is required and there is no fumigation surcharge. Fumigation-free pallet price is USD 25–40 per pallet, confirmed per order. No fumigation certificate or Non-Wood Packing Declaration is needed.

Item	Detail
Standard pallets	Fumigation-free
IPPC mark	Not required with fumigation-free pallets
Fumigation-free pallet price	USD 25 – 40 per pallet (confirmed per order)
Fumigation certificate / Non-Wood Packing Declaration	Not required

Why this matters: wooden packaging for export must comply with ISPM 15 (heat treatment or methyl bromide plus IPPC mark) or shipments may be held, returned or treated at destination. This applies in the EU, USA, Australia, Canada, Japan, Korea, Brazil and elsewhere. Our use of fumigation-free pallets avoids this risk entirely.

 

C5. How are small orders packed? Can I consolidate shipments?

Short answer: Yes. LCL consolidation is accepted with a minimum of 50 sheets, packed on a fumigation-free pallet with stretch film and paper corner protectors; a paid upgrade to a pallet enclosed with plywood panels is available. Mixing your goods with other suppliers in one container at a customer-nominated consolidation warehouse is also supported.

LCL consolidation:

accepted, minimum 50 sheets

LCL packing:

fumigation-free pallet + stretch film + paper corner protectors; paid upgrade to plywood-enclosed pallet available

Mixed container with other suppliers' goods:

yes, at a customer-nominated consolidation warehouse

Courier / air freight for small quantities (e.g. 1–5 sample sheets):

supported but not recommended — our goods are large and heavy, making courier and air freight expensive

Extra packing / handling fees for small orders:

possible

"In-stock, ship in 2 days" tier:

white Celuka PVC boards, 5–25 mm, density 0.5–0.55 g/cm³, held in large year-round stock

 

C6. How much fits in a 20GP or 40HQ container?

Short answer: PVC boards are heavy cargo. A 40HQ typically reaches the weight limit of around 28 tonnes before it is full (volume ≤ 64 m³), while a 20GP reaches its volume limit first (about 25 m³ usable). Confirmed actual 40HQ loadings: 18 mm / 0.55 density / white — 940 sheets; 17 mm / 0.5 density / white — 1,100 sheets; 15 mm / 0.55 density / white — 1,130 sheets.

Specification	40HQ loading (confirmed actual)
18 mm · 0.55 density · white	940 sheets
17 mm · 0.5 density · white	1,100 sheets
15 mm · 0.55 density · white	1,130 sheets

Weight control:

generally 28 tonnes; recalculated separately if the destination port has special limits

Loading calculation table:

available on request

Density effect:

the figures above are at mid-range density 0.55 g/cm³ — PL-08 free foam (0.3–0.35 g/cm³) loads roughly 60% more by count, while high-density PL-01 (0.9–1.0 g/cm³) loads nearly half

Mixed orders:

most orders mix multiple specs, so please confirm the exact container quantity with our sales team — actual loading prevails

 

C7. Which ports do you ship from?

Short answer: Our main loading port is Ningbo, which is also our default FOB port. Other ports can be nominated, with the additional inland freight calculated separately. Factory-to-port inland transit takes 2–3 hours.

Main loading port:

Ningbo

Default FOB port:

Ningbo

Other ports:

can be nominated; additional inland freight calculated separately

Factory-to-port inland transit:

2 – 3 hours

Inland-point delivery:

supported at a customer-nominated domestic warehouse or consolidation warehouse

Our company is based in Hangzhou, Zhejiang, with a 21,000 m² factory about 2–3 hours' drive from Ningbo Port.

 

C8. What is the typical sea freight transit time?

Short answer: Typical direct-service transit times from Ningbo or Shanghai, excluding booking lead time, customs clearance and inland delivery, are: Southeast Asia 5–12 days, Middle East 18–25 days, US West Coast 15–22 days, US East Coast 30–38 days, North West Europe 30–40 days, South America 30–45 days and Africa 28–42 days.

Destination	Transit time (direct service)
Southeast Asia	5 – 12 days
Middle East	18 – 25 days
US West Coast	15 – 22 days
US East Coast	30 – 38 days
North West Europe	30 – 40 days
South America	30 – 45 days
Africa	28 – 42 days

Shipping lines / freight forwarders:

we work with established fixed lines and forwarders

Vessel schedules:

per standard direct-service references; actual schedule per booking prevails

Factors affecting transit:

peak seasons and transhipment routings

Figures exclude booking lead time, customs clearance and inland delivery.

 

C9. Which Incoterms do you support? Can you do DDP?

Short answer: We support EXW, FOB, CNF/CFR, CIF, DDP, DAP/DDU and FCA/CPT/CIP. DDP is supported with fees calculated separately per order, and it requires customer import-clearance credentials or tax IDs such as VAT, EORI or IOR. Our default quotation term is FOB Ningbo, and CNF customers receive a free upgrade to CIF on orders of one container or more.

Term	Support
EXW · FOB · CNF/CFR · CIF	Supported; CIF at no extra cost for CNF customers
DDP	Supported — fees calculated separately per order; requires customer import-clearance credentials / tax IDs (VAT / EORI / IOR)
DAP / DDU	Supported
FCA / CPT / CIP	Accepted

Overseas warehouse and dropshipping arrangements are not supported. Whether DDP quotes include destination duties and VAT, and how exchange-rate fluctuations are handled, is calculated separately per order.

 

C10. Can I nominate my own freight forwarder?

Short answer: Yes. Customer-nominated forwarders are accepted with no booking or co-ordination fee, and working with a nominated forwarder under FOB is our default practice. We work with more than 10 professional freight forwarders and can provide ocean-freight quotes for you to compare.

Customer-nominated forwarder:

accepted

Booking / co-ordination fee:

none

Under FOB terms:

customer-nominated forwarders are the default practice

Our network:

10+ professional freight forwarders; ocean-freight quotes provided for comparison

CNF → CIF free insurance upgrade:

not applicable when the customer nominates their own forwarder, since the upgrade applies to orders shipped via our forwarder on CNF terms

Co-operation on loading supervision / photos / loading list:

yes

 

C11. What export documents do you provide?

Short answer: Standard shipping documents include the commercial invoice, packing list, bill of lading, proforma invoice, loading photos, insurance policy (CIF) and certificate of origin. Full third-party test reports, SDS, TDS v4.1 and MSDS are available on request. Full certification reports are sent with the goods by default.

Standard shipping documents:

Commercial Invoice

Packing List

Bill of Lading

Proforma Invoice

Loading Photos

Insurance Policy (CIF)

Certificate of Origin

Available on request:

Full third-party test reports — ISO 9001, CE EN 14041, RoHS 2026, REACH-SVHC 2026, ECE R118, ASTM E84, formaldehyde E1, physical properties, composition analysis (13 active certifications from SGS / Intertek / FEMKO)

SDS

TDS v4.1

MSDS (no GHS hazard)

Provision terms: documents are available in electronic form and as originals according to customer requirement, and the courier fee for original documents is borne by us.

 

C12. Can you provide Certificates of Origin such as CO, FORM E and FORM A?

Short answer: Yes — we can issue CO (general, worldwide), FORM E (China–ASEAN FTA), FORM A (GSP), FORM F (Chile), FORM P (Pakistan), FORM R (Peru), China–Korea FTA, China–Australia FTA (FORM AU) and RCEP certificates of origin. Processing takes 1–3 working days and the cost is borne by us.

Certificate	Trade agreement / region
CO	General, worldwide
FORM E	China–ASEAN FTA
FORM A	GSP
FORM F	Chile
FORM P	Pakistan
FORM R	Peru
China–Korea FTA certificate	China–Korea FTA
FORM AU	China–Australia FTA
RCEP CO	RCEP

Cost:

borne by us

Processing time:

1 – 3 working days

CCPIT certification channel:

available

Required from customer:

company information and other data needed for the certificate

For FTA markets these certificates can significantly reduce import duties — please advise which one you need when placing your order.

 

C13. What documents are needed for destination clearance? Can you assist?

Short answer: Destination clearance typically requires a commercial invoice, packing list, B/L and certificate of origin, plus market-specific compliance documents such as CE for the EU, RoHS and REACH reports, ASTM E84 for North American building projects, and MSDS/SDS, together with the importer's own registration such as VAT, EORI or IOR.

We assist by supplying:

Full export documentation

All 13 certification reports

Invoice and packing-list formatting to suit local practice

SDS / TDS / MSDS — our MSDS confirms no GHS hazard classification, which helps in proving non-dangerous goods

Certificates of origin

Loading photos

Special document formats: we can prepare special invoice formats such as Middle East consular legalisation or embassy attestation; this is a chargeable service.

Please note that we do not currently provide handling assistance for shipments detained during destination-port inspection.

 

C14. What is the HS code?

Short answer: Commonly used HS codes are 3921.12 / 3921.90 for PVC foam board (Celuka, free foam and co-extrusion) and WPC board, 3921.12 / 3921.90 for laminated or paint-free board, 3925.90 for PVC marble UV board, 3921.12 / 3921.90 / 3918.10 for PVC or WPC wall panel, and 3916.20 for edge banding (PVC / ABS).

Product	HS code
PVC foam board (Celuka / free foam / co-extrusion) and WPC board	3921.12 / 3921.90
Laminated / paint-free board	3921.12 / 3921.90
PVC marble UV board	3925.90
PVC / WPC wall panel	3921.12 / 3921.90 / 3918.10
Edge banding (PVC / ABS)	3916.20

Important: final classification is determined by the customs authority at destination and may vary by country, directly affecting duty rates. We recommend confirming the code with your local broker before ordering — we can issue documents using your confirmed code.

 

C15. What if the goods are damaged in transit?

Short answer: We provide dual protection: a free CNF-to-CIF upgrade in which we purchase marine insurance at our own cost covering damage, water damage and loss in transit, plus product liability insurance, 100% pre-shipment inspection by our 5-person QC department and loading photos documenting the condition at departure. The sum insured is 110% of cargo value, and insurance claims must be filed within 15 days of receipt.

Our protection package:

1. Free CNF-to-CIF upgrade — we purchase marine insurance at our own cost

2. Product liability insurance

3. 100% pre-shipment inspection by our 5-person QC department

4. Loading photos documenting condition at departure

If damage occurs:

1. Inspect on unloading and photograph or video the goods immediately, and note the damage on the delivery receipt — this is critical for insurance claims

2. Collect evidence: container exterior, seal number, close-ups, packing list, quantity count

3. Notify us immediately for a 24-hour response

4. File the insurance claim under CIF, with our assistance providing shipping documents, loading photos and the policy

5. Agree on a replacement or credit solution

Terms: sum insured 110% of cargo value · claims window within 15 days of receipt · CNF-to-CIF free upgrade applies to orders of one container or more · not applicable when the customer nominates their own forwarder.

 

D. Quality, Claims & After-Sales

D1. What if I find quality issues after receiving the goods?

Short answer: Report the issue to your sales contact and we will reply within 1–7 working days. The process is: customer reports → evidence submitted → our verification → assessment → resolution plan → execution. Please retain the original packaging and samples for verification. Orders placed through Alibaba Trade Assurance are additionally protected at platform level.

Quality-claim process (customer confirmed):

Step	Detail
Process	Customer reports → evidence submitted → our verification → assessment → resolution plan → execution
Response time	Reply within 1–7 working days
Contact person	Your sales contact
Keep original packaging / samples	Yes, for verification
Trade Assurance orders	Negotiate with the customer first; if no agreement, the platform dispute process applies and third-party determination is awaited

Our quality safeguards in the background: 100% pre-shipment inspection by our 5-person QC department, an Intertek-verified factory, and Alibaba Trade Assurance protection for quality and on-time shipment.

 

D2. What is the claim window for quality issues?

Short answer: Claims are valid for 30 days after receipt, counted from the date of arrival at port. Hidden defects, such as deformation or colour change discovered after unpacking, are accepted within 30 days of unpacking. Late claims are negotiable rather than automatically rejected, and we do not require immediate inspection at container unloading or annotations on the signed delivery receipt.

Item	Terms
Claim validity	30 days after receipt
Start of the period	Date of arrival at port
Hidden defects (e.g. deformation, colour change found after unpacking)	Accepted within 30 days of unpacking
Late claims	Negotiable — not automatically rejected
Inspection at container unloading / annotations on the signed delivery receipt	Not required

 

D3. What evidence is required for a claim?

Short answer: Typical claim evidence includes photos, a video of unloading or unpacking, quantity records cross-checked against the packing list, documents such as the B/L, packing list, invoice and signed delivery receipt, packaging condition photographs, and a third-party report for claims where the defect ratio exceeds 10%.

Evidence checklist:

Photos

— full container or stack view, shipping marks, close-ups of defects with a measuring scale, overall defect distribution

Video

— unloading or unpacking

Quantity records

— cross-checked against the packing list

Documents

— B/L, packing list, invoice, signed delivery receipt with annotations

Packaging condition

— to distinguish transit damage from product defects

Third-party report

(SGS / BV / Intertek) — required where the defect ratio exceeds 10%

Insurance documents

— for transit damage

Our evidence policy: customer-taken photos and videos are not accepted as the sole basis for a claim. Where the defect ratio exceeds 10%, a third-party inspection report is required; if the final assessment finds that the quality issue is ours, we bear the report cost. Returning defective samples is required, with shipping costs borne by us.

 

D4. How do you compensate for quality issues?

Short answer: Compensation options include replacement on the next order, refund, discount-offset on a new order, or acceptance at an adjusted price. Application conditions, freight for replacements, compensation caps, processing deadlines and the split between transit responsibility (handled through insurance) and product responsibility (borne by us) are all assessed case by case.

Compensation option	Detail
Replacement	Shipped with the next order
Refund	Per assessment
Discount offset	Applied against a new order
Price adjustment	Acceptance at an adjusted price

Application conditions, replacement freight, compensation caps, processing deadlines, and the split between transit responsibility (handled via insurance) and product responsibility (borne by us) are assessed case by case.

 

D5. Is colour variation a quality issue? What colour tolerance do you allow?

Short answer: Slight colour variation between production batches is common for plastic sheets. Within a batch, variation is minimal; between batches, slight variation is generally accepted. We do not commit to a fixed colour-tolerance standard — your approved sample and your confirmation prevail, and we keep the approved sample for 1 year as the reference for later batches.

Industry background: colour variation between batches is normal for plastic sheet production. As an industry reference rather than our committed standard, a commonly quoted quantified tolerance is ΔE ≤ 1.0–1.5 measured with a colorimeter, with the approved sample or colour card serving as the reference standard.

Our colour policy:

We do not commit to a colour-tolerance standard — the customer's approved sample and confirmation prevail

We keep the approved sample for 1 year as the reference for later batches

Out-of-tolerance cases are handled case by case in consultation with the customer

We actively flag batch colour-variation risk on reorders

We do not guarantee that an entire project is produced in one batch

Practical advice: for a single project, order the full quantity at one time to minimise batch variation.

 

D6. What is the thickness tolerance?

Short answer: As an industry reference, typical thickness tolerances for PVC foam board are ±0.2 mm for 1–5 mm and 5–10 mm boards, and ±0.3 mm for 10–20 mm and 20–30 mm boards. Other typical tolerances are ±5 mm on length and width, ≤10 mm on diagonal, ≤2 mm per metre on flatness and ±0.02 g/cm³ on density.

Parameter	Typical tolerance (industry reference)
Thickness — 1–5 mm	±0.2 mm
Thickness — 5–10 mm	±0.2 mm
Thickness — 10–20 mm	±0.3 mm
Thickness — 20–30 mm	±0.3 mm
Length / width	±5 mm
Diagonal	≤ 10 mm
Flatness	≤ 2 mm per metre
Density	±0.02 g/cm³

These figures are industry references, not our committed specification. Please confirm the tolerance that applies to your order with our sales team, and we will state it in the PI or contract.

 

D7. What policies do you offer for long-term customers?

Short answer: Long-term customers receive quarterly price locking, priority production scheduling in peak season, favourable payment terms subject to company assessment, a dedicated contact with VIP service, and free sample and colour-card replenishment. There is no annual or tiered rebate, but large orders receive favourable pricing.

Item	Terms
Price lock	Quarterly price lock
Production priority	Priority scheduling in peak season
Credit terms	Favourable payment terms, subject to company assessment
Annual rebate / tiered rebate	None; favourable pricing for large orders instead
Dedicated contact / VIP service	Yes
Long-term customer criteria	Assessed on annual purchase volume, years of co-operation and cumulative order value
Free samples / colour-card replenishment	Yes

 

D8. Can I become your exclusive distributor?

Short answer: Yes, we are open to regional agency co-operation. Grant criteria are assessed on annual minimum purchase volume, initial order value and marketing commitment. Exclusive scope can cover a country, region, specific product line or specific colour, with a term of 1 or 3 years. A written agreement is available, and we can provide an agreement template.

Item	Terms
Exclusive co-operation	Open for regional agency co-operation
Grant criteria	Assessed on annual minimum purchase volume, initial order value and marketing commitment
Exclusive scope	Country / region / specific product line / specific colour
Term	1 or 3 years; renewal assessed on annual purchase volume and marketing effort
Under-performance	Exclusivity cancelled
Price / credit / exclusive colours	Yes — exclusive customers enjoy these benefits
Written agreement	Yes; an agreement template is available

 

D9. Do you provide territorial protection?

Short answer: Yes, we provide territorial protection for exclusive distributor customers. New inquiries originating from the protected territory are referred to the existing customer, including inquiries from open platforms, and we support LOGO printing on the board surface to prevent grey-market sales. The protection commitment is documented in writing.

Item	Terms
Territory protection	Provided for exclusive distributor customers
Trigger	Depends on whether the customer is an exclusive distributor
Inquiry conflicts	New inquiries from the territory are referred to the existing customer
Open-platform orders	New inquiries from the territory are referred to the existing customer (same policy)
LOGO printing to prevent grey-market sales	Yes
Written commitment	Yes

 

D10. Do you offer stock-keeping service?

Short answer: Yes. Our standing stock covers white PVC Celuka boards in 3–30 mm and density 0.5–0.55 g/cm³, held in large quantity year-round. Customer-specific stock-keeping is negotiable subject to advance payment, and lead time can be shortened from 30 days to as little as 7 days.

Item	Terms
Standing stock	White PVC Celuka boards, 3–30 mm, density 0.5–0.55 g/cm³ — large quantity year-round
Customer-specific stock-keeping	Negotiable
Condition	Advance payment
Lead-time benefit	Shortened from 30 days to as little as 7 days
Storage period	Kept for 3 months, after which storage fees may apply or the stock may be disposed of by us
Overseas warehouses	None at present (US / Europe)

With 250 tonnes of daily output across 14 production lines, our capacity flexibility is strong.

 

D11. Can you provide installation guidance and construction advice?

Short answer: Yes. We provide product selection advice by application, fabrication guidance, bonding and installation advice, storage and care guidance, technical documents and matching accessories. No formal installation manual is currently available in Chinese or English; video tutorials and online technical support via WeChat, WhatsApp or Zoom are provided instead.

We provide:

Product selection advice by application

— cabinetry, bathroom, wall, signage, outdoor

Fabrication guidance

— sawing, drilling, CNC, thermoforming, edge banding

Bonding and installation advice

— adhesive selection, batten-free wall panel mounting, expansion gaps

Storage and care guidance

 

Technical documents

— TDS v4.1, SDS, MSDS and 13 certification reports

Matching accessories

— PL-07 edge banding to match PL-02 boards

Support terms: no formal Installation Guide is currently available; video tutorials are available; online technical support via WeChat, WhatsApp or Zoom is supported; on-site technical visits for large projects are not offered; a project case reference portfolio is available for your proposals.

 

D12. Can you provide certifications, TDS and SDS?

Short answer: Yes. TDS v4.1 (EN) and SDS (EN) are on file, plus MSDS with no GHS hazard classification, ISO 9001:2015, CE EN 14041:2018 valid to 2029, RoHS 2026 (10/10 PASS), REACH-SVHC 2026 (253 substances PASS), ECE R118 (DNI, 0 mm/min), ASTM E84-2024, formaldehyde ND (E1), full physical property reports and composition analysis — 13 active certifications in total, all issued by SGS, Intertek and FEMKO with verifiable certificate numbers.

Document	Detail
TDS v4.1 (EN)	On file
SDS (EN)	On file
MSDS	No GHS hazard classification
ISO 9001:2015	Quality management system
CE EN 14041:2018	Valid to 2029
RoHS 2026	10/10 PASS
REACH-SVHC 2026	253 substances PASS
ECE R118	DNI, 0 mm/min
ASTM E84-2024	Fire test report
Formaldehyde	ND (E1)
Physical property reports	Flexural strength 14.9 MPa, modulus 1,420 MPa, screw withdrawal EN 320, thermal conductivity 0.0678 W/(m·K)
Composition analysis	On file

Provision terms: reports are sent upon customer request; no NDA is required to receive full reports; reports may be used for local registration and tendering in your country.

 

D13. Can you support local market certification in our country?

Short answer: Yes. We already hold 13 international certifications covering EU CE, RoHS and REACH, North American ASTM E84, ISO 9001 and ECE R118 fire testing, and we work continuously with SGS, Intertek and FEMKO, giving us established channels and experience for additional testing. We support customer-initiated local testing with costs shared, and we can also arrange testing for EN 13501-1, CPSIA and EN 71-3 when required.

Foundation: 13 international certifications · continuous co-operation with SGS / Intertek / FEMKO.

Local certification support:

We support customer-initiated local testing — BIS, SASO/SABER, GOEIC, EAC, INMETRO, WaterMark, UKCA and similar schemes

Costs are shared

Our support includes samples, factory documentation, audit co-operation and authorization letters

We support trademark and brand registration in the destination market

We can arrange testing for EN 13501-1, CPSIA and EN 71-3 when required

No other national certifications are currently in process or obtained — this is confirmed openly

 

D14. Can you send sample books and colour cards?

Short answer: Yes. We provide a PL-02 laminated board colour card, a PL-05 marble UV board catalogue with thousands of colours across 4 pattern types, plus standard colour ranges for PL-01, PL-04 and PL-06, along with our Chinese and English corporate brochures. Colour cards are free of charge with shipping borne by the customer, and are dispatched within 3 days.

Colour resources:

PL-02 Laminated Board

— colour card covering 7 pattern families and 7 optional facing materials

PL-05 Marble UV Board

— 20-page catalogue with thousands of colours (QM-6005 to QM-6112) across 4 pattern types

PL-01 Celuka

— 4 standard colours plus any Pantone

PL-04 Co-extrusion

— 3 core colours plus 9 surface colours

PL-06 Wall Panel

— standard colour range

Corporate brochures

— Chinese and English editions

Shipping terms: colour cards are free of charge with shipping costs borne by the customer · dispatched within 3 days via UPS, DHL or FEDEX · physical A4 sample sets are available, not only printed cards · digital PDF colour cards are available for pre-selection · large customers can request multiple card sets for distributor displays.

 

D15. Can you provide product images and videos for our local marketing?

Short answer: Yes. We have Chinese and English brochures, marble board catalogues, laminated colour cards, the organisation chart in four formats, all 13 certification PDFs and JPGs, plus social media content on Facebook, LinkedIn, YouTube and TikTok. High-resolution product photos, factory videos and application scene photos are available, and the assets may be used for your own brand promotion.

Assets available:

High-resolution product photos — white background, scene and detail shots

Factory videos — production line, QC, warehouse and container loading

Application scene photos — finished cabinets, walls and signage

Certificates — all 13 certification PDFs and JPGs

Corporate brochures, catalogues and colour cards

Organisation chart in 4 formats (PNG / DOCX / PPTX / HTML)

Usage terms: assets may be used for the customer's own brand promotion · custom shooting is available with fees negotiated case by case · editable source files are provided · reposting of our social media content is supported.

 

E. Factory & Company Credentials

E1. Are you a factory or a trading company?

Short answer: We are a manufacturer and exporter with our own factory and an in-house export team — not a trading intermediary. We are an Alibaba-verified Custom Manufacturer with a 21,000 m² facility, 14 production lines, 55 sets of equipment, a 62-person manufacturing division including a 5-person QC department, and a 25-person trade division handling export directly.

Item	Detail
Business model	Manufacturer and exporter with own factory and in-house export team
Platform status	Alibaba-verified Custom Manufacturer
Facility	21,000 m²
Production lines	14
Equipment	55 sets
Manufacturing division	62 people, including a 5-person QC department
Trade division	25 people, handling export directly
Factory verification	Intertek-verified

What this means for you: no middleman markup, controllable production scheduling, traceable quality management and genuine customisation capability.

 

E2. How large is your factory? How many production lines and machines do you have?

Short answer: Our factory covers 21,000 m² with 14 production lines, 55 sets of equipment and a daily output of 250 tonnes. We operate a dedicated 12-person lamination workshop for PL-02, and warehousing is managed by 2 storekeepers within the QC department, supporting our "in-stock, ship in 2 days" service tier.

Item	Detail
Facility size	21,000 m²
Production lines	14
Equipment	55 sets
Daily output	250 tonnes
Lamination workshop	Dedicated 12-person team for PL-02
Warehousing	Managed by 2 storekeepers within the QC department
Coverage	All 8 product families, PL-01 to PL-08

 

E3. What is your daily capacity? Can you expedite in peak season?

Short answer: Our regular capacity is 250 tonnes per day across 14 production lines, with a full-load capacity of 350 tonnes. In-stock orders ship in 2 days, 1–2 container orders take 30 days and 3–5 container orders take 45 days, with a 95%+ on-time delivery commitment. Expedited service is available at no extra cost, compressing lead time to 7 days.

Item	Detail
Regular capacity	250 tonnes / day
Full-load capacity	350 tonnes / day
Production lines	14
In-stock orders	Ship in 2 days
1 – 2 containers	30 days
3 – 5 containers	45 days
On-time delivery	95%+
Expedited service	Available, compressing lead time to 7 days, at no extra cost

Peak-season scheduling: before Chinese New Year and before Christmas, we notify customers of the scheduling deadline 30 days in advance. With 14 lines we have significantly more scheduling flexibility than factories running 3–5 lines, allowing parallel production and shift adjustment for urgent orders.

 

E4. What do you produce? Is everything made in your own factory?

Short answer: We produce 8 product lines: PL-01 Celuka Foam, PL-02 Laminated, PL-03 WPC, PL-04 Co-extrusion Foam, PL-05 Marble UV, PL-06 Wall Panel, PL-07 Edge Banding and PL-08 Free Foam. PL-07 edge banding is an outsourced accessory; all other lines are manufactured in our own factory. Film products such as PETG and PET are available on a custom basis.

Product line	Product	Manufacturing
PL-01	Celuka Foam Board	Own factory
PL-02	Laminated Board	Own factory, with a dedicated 12-person lamination workshop
PL-03	WPC Board	Own factory
PL-04	Co-extrusion Foam Board	Own factory
PL-05	Marble UV Board	Own factory
PL-06	Wall Panel	Own factory
PL-07	Edge Banding	Outsourced accessory
PL-08	Free Foam Board	Own factory

Film products (PETG / PET) are available on a custom basis, and PET film is one of the 7 facing options for PL-02.

 

E5. How many employees do you have?

Short answer: We have 89 employees under a dual-division structure: 2 executives, a 25-person trade division and a 62-person manufacturing division. The trade division includes a 13-person sales team and covers documentation, logistics and after-sales roles, while the manufacturing division covers production, a 5-person QC department, a 12-person lamination workshop and equipment maintenance.

Division	Headcount	Composition
Executives	2	—
Trade Division	25	13-person sales team (7 sales, 2 e-commerce operations, 4 assistants) plus documentation, logistics and after-sales roles
Manufacturing Division	62	Production, 5-person QC department, 12-person lamination workshop, equipment maintenance
Total	89	—

Our organisation chart is available in 4 formats (PNG / DOCX / PPTX / HTML) on request.

 

E6. Can we visit your factory?

Short answer: Yes, factory visits are welcome. Our factory is open for on-site visits and has passed independent Intertek verification. You can inspect our 14 production lines, 55 machines, lamination workshop, QC processes, warehousing and loading areas. Appointments require 3 days' notice, and online video factory audits are supported for customers who cannot travel to China.

What you can inspect: 14 production lines · 55 machines · lamination workshop · QC processes · warehousing · loading.

Visit terms:

Appointment notice: 3 days

Airport and high-speed-rail station pickup: available

Interpretation services: can be arranged

Online video factory audit: supported via Zoom or WeChat Video

Preparation: organisation charts, all 13 certification originals or scans, and TDS/SDS can be prepared in advance

Third-party inspections by SGS, BV, Intertek, TÜV or QIMA are equally welcome.

 

E7. Where is your factory? Which airport and port is closest?

Short answer: Our facility is located in Hangzhou, Zhejiang Province, China, covering 21,000 m². Our public address is Dangshan Qianxing Village, Guali Town, Xiaoshan District, Hangzhou. Hangzhou Xiaoshan International Airport is 30 minutes away, Ningbo Port 2–2.5 hours, and Shanghai Pudong Airport 2.5–3 hours.

Reference point	Approximate travel time
Hangzhou Xiaoshan Intl Airport (HGH)	30 min
Shanghai Pudong (PVG)	2.5 – 3 hrs
Ningbo Port (our usual loading port)	2 – 2.5 hrs
Shanghai Port	2.5 – 3 hrs
Hangzhou East Railway Station	60 min (Shanghai–Hangzhou high-speed rail approx. 1 hr)
Shaoxing North Railway Station	30 min

Address: Dangshan Qianxing Village, Guali Town, Xiaoshan District, Hangzhou, Zhejiang, China.

Being in the Yangtze River Delta manufacturing hub means short inland transit to port, supporting shorter lead times and lower inland freight.

 

E8. What is your quality inspection process?

Short answer: We operate four layers of quality control: an ISO 9001:2015 system across all processes, an independent 5-person QC department performing 100% pre-shipment inspection, third-party verification through Intertek plus ongoing SGS, Intertek and FEMKO batch testing, and 13 active certifications covering physical, chemical, fire and environmental properties.

Layer	Detail
① System	ISO 9001:2015 across all processes (certificate 29324Q118491R0S, valid to Nov 2027)
② People	Independent 5-person QC department — 1 manager, 2 inspectors, 2 storekeepers — performing 100% pre-shipment inspection
③ Third party	Intertek-verified factory (Jan 2026) with ongoing batch testing by SGS / Intertek / FEMKO
④ Data	13 active certifications covering physical, chemical, fire and environmental properties

Crucially, our QC department is structurally independent from production and also controls inbound and outbound warehousing — avoiding the "production inspects itself" problem common in smaller factories.

 

E9. Is every batch inspected? Which items are checked?

Short answer: Yes — every batch undergoes 100% inspection rather than sampling by our 5-person QC department before shipment. Routine batch checks cover thickness, dimensions, density, colour and appearance, while other properties are tested periodically by third parties. Inspection records are kept for 1 year, and customers may specify additional inspection items.

Item	Detail
Inspection coverage	100% pre-shipment inspection, not sampling
Routine batch checks	Thickness / dimensions / density / colour / appearance
Other properties	Tested periodically by third parties
QC report issued to customers	Not issued; inspection records are kept for 1 year
Customer-specified additional items	Supported, with fees negotiated case by case

 

E10. Do you have an ISO quality management system?

Short answer: Yes. We hold ISO 9001:2015 certificate 29324Q118491R0S, issued by Intertek Apave on 21 November 2024 and valid through 20 November 2027, covering our quality management processes. Chinese and English versions are on file and scans can be provided.

Item	Detail
Standard	ISO 9001:2015
Certificate number	29324Q118491R0S
Issued by	Intertek Apave
Issue date	21 November 2024
Valid through	20 November 2027
Documentation	Chinese and English versions on file; scans available on request

System implementation is evidenced by our independent 5-person QC department, 100% pre-shipment inspection, Intertek factory verification and ongoing third-party testing with SGS, Intertek and FEMKO.

 

E11. Where do your raw materials come from? How do you ensure consistency?

Short answer: Our known composition, from the MSDS, is PVC 43%, calcium powder 41.9%, foaming regulator 7%, ABS 5%, calcium-zinc stabiliser 2%, foaming agent 1% and PE wax 0.1%. The use of a calcium-zinc rather than lead-based stabiliser is key to passing RoHS and REACH-SVHC. Consistency is supported by 14 self-managed lines, direct raw-material sourcing, our ISO 9001 system and QC-controlled inbound inspection.

Component	Proportion
PVC	43%
Calcium powder	41.9%
Foaming regulator	7%
ABS	5%
Calcium-zinc stabiliser	2%
Foaming agent	1%
PE wax	0.1%

Our raw-material policy:

Suppliers are domestic major producers under long-term strategic co-operation; brand names are not disclosed

A qualified supplier list and review mechanism is in place, in line with ISO 9001

Inbound inspection covers appearance, colour and quality

Product inspection reports are issued to guarantee no specification downgrade when resin prices fluctuate

Same-order, same-batch raw materials can be committed

Traceability records are available

 

E12. Do you have an in-house laboratory? What can you test yourselves?

Short answer: Yes. Our in-house testing room covers 50 m² and is equipped with a hardness tester, thickness gauge, whiteness meter and screw-withdrawal tester. Self-testing covers density, thickness measurement and whiteness and is performed on every batch, with equipment calibrated regularly. Third-party testing is conducted once a year.

Item	Detail
In-house testing room	50 m²
Equipment	Hardness tester · thickness gauge · whiteness meter · screw-withdrawal tester
Self-testing scope	Density / thickness measurement / whiteness
Frequency	Every batch
Calibration	Regular, with calibration certificates available
Self-test records	Kept on file and available on customer request
Third-party testing	Once a year

Our 5-person QC department performs 100% pre-shipment inspection, and third-party testing is carried out by SGS, Intertek and FEMKO, who issued all 13 of our certifications.

 

E13. What certifications do you hold?

Short answer: We hold 13 active certifications, all issued by SGS, Intertek and FEMKO with verifiable certificate numbers. Highlights include ISO 9001:2015 valid to November 2027, CE EN 14041:2018 valid to January 2029, RoHS 2026 with 10/10 PASS, REACH-SVHC 2026 with 253 substances PASS, ECE R118 (DNI, 0 mm/min), ASTM E84-2024, formaldehyde ND, full physical property reports, composition analysis, MSDS with no GHS hazard and Intertek factory verification.

Certification	Detail
ISO 9001:2015	Quality management system, valid to Nov 2027
CE EN 14041:2018	Valid to Jan 2029
RoHS 2026	10/10 PASS
REACH-SVHC 2026	253 substances PASS
ECE R118	DNI, 0 mm/min
ASTM E84-2024	Fire test report
Formaldehyde	ND (E1)
Physical property reports	Flexural strength, modulus, screw withdrawal, thermal conductivity
Composition analysis	On file
MSDS	No GHS hazard classification
Intertek factory verification	Jan 2026

13 active certifications in total. RoHS, REACH, ASTM E84 and thermal conductivity reports are all 2026 editions.

 

E14. Can your products enter the EU market? Which EU regulations do you comply with?

Short answer: Yes — the core EU market-entry requirements are all in place: CE marking under EN 14041:2018 valid to 22 January 2029, RoHS with all 10 restricted substances passing, REACH-SVHC with all 253 candidate substances plus 1 potential SVHC at or below 0.1% w/w, CLP with no GHS hazard classification, and ECE R118 for vehicle interior fire safety. These documents ship with your order.

Requirement	Status
CE marking — EN 14041:2018	Certificate FMK.24/AC.C0021.01, issued by FEMKO, valid to 22 Jan 2029, models JY-T001–JY-T030
RoHS	All 10 restricted substances PASS (SGS Ningbo, 30 March 2026)
REACH-SVHC	All 253 candidate substances + 1 potential SVHC ≤ 0.1% w/w (same date)
CLP	MSDS shows no GHS hazard classification
ECE R118 — vehicle interior fire safety	DNI, 0 mm/min

These documents ship with your order, so you do not need to arrange your own testing for customs clearance or downstream sales. Testing for EN 13501-1 (EU construction fire class B-s1,d0) or UKCA can be arranged on request, with costs shared and our support covering samples, factory documentation and authorization letters.

 

E15. Can your products enter the US market?

Short answer: Yes. ASTM E84-2024 fire testing has been completed on PL-04 co-extrusion board — FSI 120, SDI 650, Class C — which is the key metric referenced by the US IBC for commercial and architectural projects. Physical properties are tested to ASTM D790 and D792, formaldehyde tests ND, and the MSDS shows no GHS hazard, consistent with OSHA HazCom 2012.

Item	Detail
ASTM E84-2024 fire testing	Completed on PL-04 co-extrusion board (SGS, 29 Jan 2026) — FSI 120 · SDI 650 · Class C
Physical properties	Tested to ASTM D790 / D792
Formaldehyde	ND; PVC boards contain no urea-formaldehyde resin
CARB Phase 2 / TSCA Title VI	Those rules primarily target composite wood; we can issue a "no composite wood content / no added formaldehyde" declaration
California Prop 65	No evaluation or declaration currently available
MSDS	No GHS hazard, consistent with OSHA HazCom 2012
Track record	Customers have used our ASTM E84 report to pass US project approvals

If your US project requires a specific declaration or additional testing, please discuss the requirement with our sales team.

 

E16. Can you provide original or scanned certificates?

Short answer: Yes. All 13 certifications are available as PDF scans; the CE certificate is also available as JPG and the ISO certificate in bilingual Chinese and English. Every document carries a verifiable certificate or report number that you can check directly with SGS, Intertek or FEMKO. TDS v4.1 (EN) and SDS (EN) are also available.

Item	Detail
Available formats	All 13 certifications as PDF scans; CE certificate also as JPG; ISO certificate in bilingual CN / EN
Verifiable numbers	Example: ISO 29324Q118491R0S · CE FMK.24/AC.C0021.01 · formaldehyde SHAEC25005892901 · ASTM E84 AJFTS26000009R01 — verifiable directly with SGS / Intertek / FEMKO
Additional documents	TDS v4.1 (EN) and SDS (EN)

Provision terms: certificates are sent upon customer request · electronic versions are provided, and paper copies can be couriered at the customer's cost · no NDA is required for full reports · certificates may be used for tendering, registration and website display in your country.

 

E17. How often are certifications renewed? Do they expire?

Short answer: ISO 9001 is valid from 21 November 2024 to 20 November 2027 on a 3-year cycle with annual surveillance, and CE EN 14041 is valid to 22 January 2029 on a 5-year cycle. RoHS, REACH and formaldehyde are test reports without fixed expiry, but industry practice is to retest every 1–2 years as restricted-substance and SVHC lists are updated. Our current reports are the 2026 editions.

Certification	Validity / renewal
ISO 9001	21 Nov 2024 → 20 Nov 2027; 3-year cycle with annual surveillance
CE EN 14041	Valid to 22 Jan 2029; 5-year cycle
RoHS / REACH / formaldehyde	Test reports without fixed expiry; industry practice is retesting every 1–2 years as the restricted-substance and SVHC lists are updated (SVHC roughly twice a year, now 253 substances)
ECE R118	To Rev.3:2023
ASTM E84	2024 edition (Jan 2026)
Intertek factory verification	Jan 2026, normally reviewed annually

Our track record of continuous updating: RoHS 2018 → 2026, REACH 2019 → 2026, R118 2020 → 2025, with historical versions archived.

 

E18. How long have you been in business?

Short answer: Hangzhou Jiaying Trade Co., Ltd., trading under the brand Pluswin, was established in 2006 and has focused on PVC and WPC board manufacturing and export since then. The company is based in Hangzhou, Zhejiang, operates its own factory with self-operated export, and has been an Alibaba Gold Supplier for 10 consecutive years.

Milestone	Year
Company founded	2006
First RoHS / REACH / R118 certifications	2018 – 2020
Physical property testing	2022
ISO 9001:2015 and CE EN 14041	2024
Formaldehyde ND and updated R118	2025
RoHS / REACH 2026 editions, ASTM E84, Intertek factory verification	2026

Company profile: brand Pluswin · based in Hangzhou, Zhejiang · own factory with self-operated export · 10 consecutive years as an Alibaba Gold Supplier.

 

E19. Which countries do you export to? What are your main markets?

Short answer: We export to 96 countries and regions across 6 continents: Asia 28, Africa 21, Europe 17, North America 11, South America 6 and Oceania 2. Our top five markets, ranked by export value and container volume, are Vietnam, India, Spain, Thailand and the Philippines, with white PVC Celuka board, PVC co-extrusion board and PVC laminated board sold across all five.

Region	Countries and regions
Asia	28
Africa	21
Europe	17
North America	11
South America	6
Oceania	2
Total	96

Key markets include India, Indonesia, Vietnam, Thailand, Malaysia, the Philippines, Korea, Saudi Arabia, the UAE, Turkey, Germany, France, Italy, Spain, the Netherlands, Poland, Russia, the USA, Canada, Mexico, Brazil, South Africa and Nigeria.

Top 5 main markets: Vietnam · India · Spain · Thailand · Philippines — ranked by export value and container volume, with white PVC Celuka board, PVC co-extrusion board and PVC laminated board sold across all five markets.

Applications: construction and interior fit-out · advertising and signage · home furnishing · commercial décor · automotive interiors.

A full country list is available on request.

 

E20. What is your Alibaba.com performance?

Short answer: Our public platform record includes 10 consecutive years as an Alibaba Gold Supplier, a 4.8/5 store rating, an average response time of 2 hours or less, verified Custom Manufacturer status rather than trader status, Intertek factory verification and full Trade Assurance coverage protecting product quality and on-time shipment.

Item	Detail
Gold Supplier	10 consecutive years
Store rating	4.8 / 5
Average response time	≤ 2 hours
Supplier type	Verified Custom Manufacturer (not a trader)
Factory verification	Intertek, 6 Jan 2026
Trade Assurance	Full coverage protecting product quality and on-time shipment
Storefront	https://jiayingtrade.en.alibaba.com/

For a first-time buyer, this combination — a long-term platform track record, a high rating with escrow protection and independent factory verification — materially reduces the risk of a first order.

 

F. Cooperation, Cases & Market Support

F1. What types of customers do you serve?

Short answer: Our customer base is led by board distributors and wholesalers at 70%, who buy an average of 3–5 containers per month, followed by furniture and cabinet factories at 16%, retail building-material stores at 5%, e-commerce sellers at 4%, fit-out and decoration companies at 3% and advertising and signage processors at 2%.

Customer type	Share	Typical purchase frequency
Board distributors / wholesalers	70%	Average 3 – 5 containers per month
Furniture & cabinet factories	16%	1 – 2 containers per quarter
Retail building-material stores	5%	Irregular
E-commerce sellers	4%	Irregular
Fit-out / decoration companies	3%	Irregular
Advertising & signage processors	2%	Irregular

Where we are particularly strong: distributors, retail building-material stores, fit-out and decoration companies, and furniture and cabinet factories. We have also served large retail chains and brands, which we can describe in anonymised form — for example, "a European building-material chain".

Our exports reach 96 countries across 6 continents, and our product mix of 8 lines plus matching edge banding serves both distributors and manufacturers.

 

F2. Do you have success stories you can share?

Short answer: Yes — four anonymised case studies covering Europe, North America, Southeast Asia and the Middle East, spanning WPC, Celuka, co-extrusion and laminated boards. Each case started with a specific buyer concern, was resolved with a documented solution, and resulted in repeat purchases.

Case 1 — Europe / Spain: skirting-board and moulding maker

Products:

WPC and PVC Celuka boards, 9 / 12 / 15 / 22 / 25 / 28 mm

Key concern:

compliance

Solution:

provided CE / RoHS / REACH certification documentation

Result:

repeat purchases

Case 2 — North America / USA: ceiling manufacturer selling through Amazon

Products:

PVC Celuka boards, 4 / 5 mm

Key concerns:

cutting and fabrication, plus Amazon-compliant packaging

Solution:

supplied custom packaging

Result:

repeat purchases

Case 3 — Southeast Asia / Vietnam: bathroom-cabinet and cabinet factory

Products:

PVC Celuka and co-extrusion boards, 15 / 17 mm

Key concern:

price and quality balance

Solution:

cost-effective thickness and specification options, supported by multiple sample comparisons

Result:

repeat purchases

Case 4 — Middle East / UAE: board distributor

Products:

PVC Celuka and laminated boards, 17 / 18 mm

Key concerns:

price and quality, plus size customisation

Solution:

cost-effective options, 2800 mm custom lengths and colour selection

Result:

repeat purchases

 

F3. Which trade shows do you attend?

Short answer: We exhibit at the Canton Fair in China every April and October, and we also exhibit overseas, including in the Philippines, Uzbekistan, Dubai and Brazil. We are open to co-exhibiting with customers at their local shows, with samples and materials support.

Domestic exhibition:

Canton Fair, fixed participation every April and October

Overseas exhibitions:

Philippines · Uzbekistan · Dubai · Brazil and others

Co-exhibiting with customers:

supported, including samples and materials

Marketing assets:

photos from previous shows are available

 

F4. Do you have overseas warehouses or local stock?

Short answer: We do not have our own overseas warehouses, nor do we work with third-party overseas warehouses in the US, Europe or Dubai. We do hold domestic stock supporting our "in-stock, ship in 2 days" tier: white PVC Celuka boards in 3–30 mm and density 0.5–0.55 g/cm³, held in long-term standing stock.

Item	Status
Own overseas warehouses	None
Co-operating third-party overseas warehouses (US / Europe / Dubai)	None
Local stock for large customers	None outside China
Domestic standing stock	White PVC Celuka boards, 3–30 mm, density 0.5–0.55 g/cm³

Customer-specific stocking at our factory is a separate service and can be negotiated — see the stock-keeping question in this FAQ.

 

F5. Do you support dropshipping or small-volume distribution?

Short answer: We operate a B2B wholesale export model with container-scale MOQs, but we do accept small-volume orders with a minimum of 50 sheets. We have co-operated with cross-border e-commerce sellers on Amazon and independent sites. Small-volume prices may be higher and are negotiated with sales; the product is not suitable for air or courier shipment and ships by sea freight only.

Item	Detail
Small-volume orders	Accepted, minimum 50 sheets
Dropshipping support	Not currently offered
Cross-border e-commerce experience	Yes — Amazon and independent-site sellers
Small-volume pricing	May be higher; negotiated with sales
Shipping method	Sea freight only — not suitable for air or courier shipment

 

F6. We are a new customer — how do you recommend we start?

Short answer: We recommend a three-step start. First, tell us your application, target market and approximate volume, and our sales team responds within 24 hours with product, thickness and density recommendations plus technical documents. Second, review samples and colour cards. Third, place a trial order of one container to validate quality, packing, lead time and service before scaling up.

Step 1 — Define the product (1–3 days) Tell us your application — cabinetry, wall cladding, signage or another use — your target market and your approximate volume. Our sales team responds within 24 hours with product, thickness and density recommendations, plus TDS, SDS and all 13 certifications.

Step 2 — Review samples (1–7 days) Request our PL-02 colour card and PL-05 marble colour catalogue, together with physical samples, to confirm colour, texture and thickness.

Step 3 — Trial order (approx. 30 days for 1–2 containers) Start with one container to validate quality, packing, lead time and service. You receive 100% pre-shipment inspection by our 5-person QC team, loading photos, a free CNF-to-CIF insurance upgrade and full documentation.

Step 4 — Scale up Move to volume-tiered pricing, stock-keeping, long-term customer terms and, where relevant, territorial or exclusive arrangements.

We deliberately do not push large first orders — a trial container lets our product and service prove themselves.

 

F7. Can you advise which products suit our market?

Short answer: Yes. With customers in 96 countries, we match products to your market across five dimensions: compliance, application, size conventions, price positioning, logistics and certificates of origin. Just tell us your target country, downstream customer type, main application, target price range and any mandatory local certification.

How we match products to your market:

Dimension	What we assess
Compliance	EU needs CE + RoHS + REACH · North America needs ASTM E84 · vehicle interiors need ECE R118 · childcare and school projects need formaldehyde ND
Application	Cabinetry-driven markets → PL-01 + PL-02 + PL-07 · advertising-driven markets → PL-08
Size conventions	4×8 ft versus 1220×2800 mm and other regional preferences
Price positioning	Density and thickness combinations matched to your price point
Logistics	Loading optimisation for 20GP and 40HQ containers
Certificates of origin	For example FORM E duty reduction for ASEAN markets — often overlooked by other suppliers

To get a tailored recommendation, tell us: target country · downstream customer type · main application · target price range · any mandatory local certification.

 

F8. Do you have market-specific product recommendations?

Short answer: Yes. We recommend marble UV board, laminated board, wall panels and PVC Celuka for the Middle East; WPC and PVC Celuka for Europe; PVC Celuka and free foam for North America; PL-01 Celuka, PL-03 WPC, PL-06 wall panels and PVC co-extrusion for Southeast Asia; and PVC Celuka, free foam and co-extrusion for South Asia.

Market	Recommended products	Positioning
Middle East	Marble UV board · laminated board · wall panels · PVC Celuka	Décor-led and project-led demand
Europe	WPC · PVC Celuka	Compliance-first
North America	PVC Celuka · free foam	Commercial construction and signage industry; 4×8 ft convention
Southeast Asia	PL-01 Celuka · PL-03 WPC · PL-06 wall panels · PVC co-extrusion	Promoted with waterproofing plus FORM E duty savings
South Asia	PVC Celuka · free foam · co-extrusion	Highly price-sensitive, volume-driven
South America	PVC Celuka · wall panels · UV marble board	Balanced décor and value
Russia / Central Asia	PVC Celuka · wall panels · UV marble board · co-extrusion	Cold-climate and interior fit-out demand
Africa	PL-01 Celuka · wall panels	Value-driven project demand

If your country has specific packaging or shipping-mark requirements, please let us know and we will confirm the arrangement with your order.

 

F9. A competitor quoted lower — how do you respond?

Short answer: In PVC board sourcing, the quoted unit price is rarely the total cost you end up paying. We suggest comparing on a landed-total-cost basis: defect rate, specification shortfall, customs delays, transit loss, delivery delays, after-sales response and batch colour consistency. If a competitor can match the same density, thickness tolerance, certification completeness and transit insurance at a lower price, we are glad to re-examine our quote.

Compare on these seven cost drivers, not on unit price alone:

Cost driver	Our position
Defect rate and rework	100% pre-shipment inspection, not sampling
Specification shortfall	Our density and thickness are backed by TDS v4.1 and SGS reports
Customs delays	13 valid certifications, with RoHS, REACH and ASTM E84 all in 2026 editions, shipped with the goods
Transit loss	Free CNF-to-CIF upgrade with marine insurance at our cost
Delivery delays	14 production lines, 250 tonnes per day, 95%+ on-time delivery
After-sales response	24-hour response, plus Alibaba Trade Assurance protection
Batch colour consistency	Approved sample retained for 1 year as the reference for later batches

Before comparing quotations, ask each supplier for: their TDS, third-party test reports and certificate validity dates — so the comparison is fair.

We also have genuine pricing flexibility: as a direct factory with in-house export, 14 self-managed lines, direct raw-material sourcing and no middleman markup, we offer volume-tiered pricing. Share your target price and expected annual volume and we will do our best.

 

F10. Why choose Pluswin over other suppliers?

Short answer: Four primary differentiators: direct factory supply with 14 self-managed lines and no middleman markup; capacity of 250 tonnes per day with 95%+ on-time delivery; 13 certifications from SGS, Intertek and FEMKO with verifiable certificate numbers; and genuine customisation covering density from 0.3 to 1.0 g/cm³, any Pantone colour, 7 facing materials and an in-house lamination workshop.

Four primary differentiators

Price

1. — direct factory supply with 14 self-managed production lines, direct raw-material sourcing and in-house export, so there is no middleman markup, with volume-tiered pricing.

Lead time and capacity

2. — 250 tonnes per day across 14 lines, 55 machines and a 62-person manufacturing division, delivering 95%+ on-time delivery.

Quality and compliance

3. — 13 certifications including ISO 9001, CE EN 14041 valid to 2029, RoHS 2026, REACH-SVHC covering 253 substances, ECE R118 DNI, ASTM E84 and formaldehyde ND — all issued by SGS, Intertek and FEMKO with verifiable certificate numbers.

Customisation

4. — density adjustable from 0.3 to 1.0 g/cm³, a comprehensive laminated colour card plus thousands of marble colours, 7 facing materials, an in-house 12-person lamination workshop and any Pantone colour.

Five supplementary capabilities

1. Established in 2006, a 13-person sales team, 24-hour response and a 4.8/5 platform rating

2. 8 product lines under one roof

3. 96 countries served, 10-year Alibaba Gold Supplier, Intertek-verified factory

4. Factory visits and third-party inspections welcome

5. Free CNF-to-CIF upgrade with marine insurance at our own cost — rare among suppliers in our category

Company summary

Hangzhou Jiaying Trade Co., Ltd. (brand: Pluswin), established in 2006, is a manufacturer of PVC and WPC boards with its own factory and in-house export team — 21,000 m², 14 production lines, 55 machines, 89 staff and 250 tonnes of daily output, exporting to 96 countries and regions. We hold 13 international certifications, all issued by SGS, Intertek and FEMKO with verifiable numbers, and our factory is Intertek-verified. Beyond the product, we provide 100% pre-shipment inspection by an independent 5-person QC department, a 95%+ on-time delivery commitment, and a free CNF-to-CIF upgrade with marine insurance at our own cost — a clear point of difference from most suppliers.

 

Still have a question?

Our export team replies within 24 hours. Send us your application, target market, specification and approximate volume, and we will come back with a product recommendation, technical documents and a quotation.

Hangzhou Jiaying Trade Co., Ltd. (Pluswin) Dangshan Qianxing Village, Guali Town, Xiaoshan District, Hangzhou, Zhejiang, China Alibaba.com storefront: https://jiayingtrade.en.alibaba.com/

 

Product codes referenced in this FAQ: PL-01 Celuka Foam Board · PL-02 Laminated Board · PL-03 WPC Board · PL-04 Co-extrusion Foam Board · PL-05 Marble UV Board · PL-06 Wall Panel · PL-07 Edge Banding · PL-08 Free Foam Board.